Refund & Cancellation Policy

1. Scope

This policy explains when money can be cancelled, returned or refunded in connection with a loan facilitated through the RushMoney Platform, operated by RushMoney.

Because RushMoney is a technology platform and not a lender, refunds relating to loan principal, interest or lender charges are processed by the RBI-registered lending partner that sanctioned your loan, in accordance with your loan agreement.

2. Cancelling before disbursal

You may withdraw your application at any point before the loan amount is disbursed, at no cost whatsoever. No fee is charged for applying, for checking eligibility, or for abandoning an application part-way through. Simply stop the application, or write to hello@rushmoney.in asking us to cancel it.

3. Cooling-off period after disbursal

In line with the Reserve Bank of India's Digital Lending Guidelines, your loan agreement provides a cooling-off (look-up) period of three days from the date of disbursal.

During this period you may exit the loan by repaying:

• the full principal disbursed to you, and
• the proportionate annual percentage rate for the days the amount was outstanding,

without any prepayment penalty. To exercise this, contact hello@rushmoney.in within the cooling-off window and we will provide the exact settlement figure and payment instructions.

Please note that the one-time processing fee and the GST charged on it are not refundable — confirm the treatment applicable to your loan in your Key Fact Statement.

4. Prepayment after the cooling-off period

You may repay your loan in full at any time before the due date, at no additional charge. There is no prepayment or foreclosure penalty. Because interest accrues daily, prepaying reduces the total interest you pay — but it is a repayment, not a refund, and already-accrued interest and fees are not returned.

5. Excess or duplicate payments

If you pay more than the amount due — for example through a duplicate transfer, or a payment that crosses with an auto-debit — the excess will be refunded to the source bank account.

• Report the excess payment to hello@rushmoney.in with the transaction reference and date.
• We will verify the transaction with the lending partner and the payment gateway.
• Verified refunds are initiated within 7 working days of confirmation.
• Credit to your account typically takes a further 3 to 5 working days, depending on your bank.

6. Failed or stuck transactions

If an amount is debited from your account but your loan balance is not updated, or a disbursal is debited by the lender but does not reach you, report it immediately with the transaction reference. Such cases are reconciled with the payment gateway and the banks involved, and resolved within 7 working days. Where the delay is attributable to us or our lending partner, any compensation payable under the RBI's Turn Around Time harmonisation framework will be credited to you.

7. What is not refundable

• Interest that has already accrued for the period the loan was outstanding.
• Late payment charges and bounce or mandate-failure charges properly levied.
• GST and other statutory taxes already remitted to the government.
• Amounts repaid in the ordinary course under your loan agreement.

8. How refunds are made

All refunds are credited to the original source — the bank account or payment instrument from which the amount was received. We do not make refunds in cash, to a third-party account, or to any account other than the one on record. This is a fraud-prevention measure and is not negotiable.

9. Disputes

If you disagree with a refund decision or the amount refunded, raise it through the escalation path on our Grievance Redressal page. Complaints unresolved after 30 days may be escalated to the Reserve Bank of India via the RBI CMS portal.

10. Contact

Email: hello@rushmoney.in
Phone: +91 90324 89675
Address: Hyderabad, Telangana, India