1
Customer support
Email hello@rushmoney.in. We acknowledge within 48 hours and aim to resolve within 15 working days.
Talk to a human
Questions about an application, a repayment, your data or a complaint — this is where to reach us. We read and reply to everything.
Email us
hello@rushmoney.in
Replies within one working day
Call us
+91 90324 89675
10:00 a.m. to 7:00 p.m., Mon–Sat
Visit us
Hyderabad, Telangana, India
By appointment only
Send a message
Write to us directly
Use this form for general questions, feedback or complaints. If your message is about an existing loan, include your registered mobile number so we can find your record faster.
Getting to the right place
- Application or eligibilityUse the form here, or apply directly on the Personal Loan page.
- Repayment troubleContact us before your due date. We would much rather help early.
- A formal complaintFollow the escalation ladder on our Grievance Redressal page.
- Data access or deletionEmail us with the subject line "Data request".
Beware of impersonation
We only contact you from official RushMoney channels and will never ask you to pay
money to a personal account or share an OTP with our staff. If in doubt, stop and
write to hello@rushmoney.in to verify.
Your message
Escalation
If we haven't resolved it
Every complaint has a defined path. You are never stuck with a single point of contact.
2
Grievance Officer
Unresolved after that? Escalate to The Grievance Officer — hello@rushmoney.in, who responds within 10 working days.
3
RBI Ombudsman
Still unresolved after 30 days? Escalate to the RBI via the CMS portal.